Service Level Agreements
All Enfold Systems support offerings include experienced and dedicated support staff to efficiently maintain and enhance your system. This support includes assistance with Enfold software plus Python, Zope and Plone.
NOW also available with guaranteed 1 hour emergency response support - 24 hours a day, 7 days a week. Choose from the following:
Bronze | Provide access to Subject Matter Experts for general questions and answers about your Plone / Zope based system, in a timely manner.
Silver | Guaranteed emergency response from dedicated support staff, “Hands-on” remote diagnosis and issue resolution for your system. Includes all features of plans above plus continued access to the Enfold Systems’ development infrastructure typically used during Client projects.
Gold | Use available hours for any purpose, and obtain proactive systems administration & monitoring to ensure the ongoing security / dependability of your system. Includes all features of plans above plus Included hours may be used as needed throughout the year.
Platinum | On-demand assistance for your in-house development staff to maintain a high level of software quality and system performance throughout the software life cycle. Includes all features of plans above plus real-time interaction with support staff via Skype, software code review, performance audits and quarterly reporting.
Dedicated | Provide your organization with a full-time, dedicated, Plone expert to support, maintain and enhance your system – backed by the Enfold Systems infrastructure and team - without the worries that go along with employees. Includes all features of plans above.
Application Support with Plone Hosting
As an available option, obtain Plone hosting in an environment built exclusively for mission-critical websites. Our Application Support services combine with your hosted system to create a worry free Plone CMS. Learn more about our Hosting Solutions or request a quote for a bundled discount.