Mission Critical Hosting & Support
Maximum Flexibility
Our high availability hosted VMware solution was designed from the ground up to provide organizations with a cost-effective way to leverage virtualization technology for both production applications and disaster recovery efforts. This allows rapid deployment of new servers within hours instead of days; as well as, adding storage, RAM and other configuration changes in near real-time.
Maximum Availability
Our virtual servers run on VMware’s High Availability VI Enterprise environment residing on an EMC Clarion SAN (+100TB) with full redundancy. iland guarantees that its network and infrastructure will be available 99.99% of the time in a given month, excluding scheduled maintenance.
Maximum Security
All clients have dedicated hosting behind Cisco (ASA 5500) firewalls with VPN access into their own dedicated VLAN. Public ports are restricted by default to web server and SSL ports.
System Administration Support
Each virtual machine is monitored by a ZENOSS based monitoring system. With this system, our staff monitors disk, memory, CPU utilization and services availability.
All hosting options include system administration including:
- Operating System; monitoring, diagnostics, upgrades, debugging and maintenance
- Web Server Application / Platform; monitoring, diagnostics, upgrades, debugging and maintenance
- Log monitoring and customized stress tests for performance diagnostics and benchmarking
| Hosting Features | Enfold Systems | Others |
|---|---|---|
| High Availability Environment | Yes | Not Available |
| Firewall with VPN access | Yes | Extra $$$ |
| Systems Administration | Yes | Extra $$$ |
| Web site monitoring | Yes | Extra $$$ |
| Application Maintenance | Extra $$$ | Not Available |
| Content Delivery Network | Extra $$$ | Not Available |
| Disaster Recovery | Extra $$$ | Not Available |
Application Support Service Level Agreement
Your Web site is important to your organization. So when there’s a problem, your staff needs access to a professional support team experienced with Plone, Zope and Python. Enfold Systems’ standard support plan includes:
- Technical support for Enfold software plus Python, Zope and Plone
- Access via Web or e-mail, plus phone in emergencies
- Assistance for your staff, including diagnostics, debugging & maintenance
- Learn more about our Service Level Agreements
Testimonials
Enfold adds valuable features to the open-source Plone product, and it’s definitely a worthwhile investment. Your support staff has always been very responsive with our needs and questions. You went above your call of duty to help us.
Aleksandr Vladimirskiy, University of California, Berkeley
The greatest part has been the support. Any question I've had has been answered within minutes. Enfold Systems offers support like no other software vendor I've worked with in my 27 years of professional experience.
Chris Calloway, SouthEast Atlantic Coastal Ocean Observing System