Enfold Server 3 Support Options

Self-Help

Installed help files

From your Windows Start menu, go to All Programs > Enfold Server > Help. You can view the help documentation in either Microsoft Help or PDF format.

Online documents

Find installation instructions, frequently asked questions, version change notes and more in the Enfold Server online documentation.

Assisted Support

Enfold Server purchases come with 30 days of installation support. During this period, a user who has purchased a license may submit an issue through the Enfold Server Support collector. We will respond within eight hours during normal business hours (weekdays 9 a.m. to 5 p.m. Central Time).

All users of both trial and paid versions may submit issues at any time involving bugs or errors in our code. We will correct these problems free of charge as part of our commitment to the product.

Before creating a support request, please note:

• Installation support expires 30 days after the purchase of a license.
• Installation support covers installing Enfold Server and running it so that you can access the Plone and Zope management interfaces.
• Installation support does not cover integration with other applications or customization of Plone.

Paid Support

See our general support section for more information about post-installation support contracts.

Handbook

Published in the United States by Enfold Systems, Content Management with Plone: Handbook for Authors and Editors is the only guide specifically for Plone content creators and editors and is available for purchase at Amazon.com.